FAQ & Support
CrownFurry Pet Portrait FAQ
Your Questions Answered
Pet Portrait Details
Q: What animals can be portrayed?
A: We celebrate all creatures! Beyond cats and dogs, we craft portraits for rabbits, birds, reptiles, and virtually any animal companion.
Q: Can multiple pets be in one artwork?
A: Absolutely! We offer customizable compositions featuring up to four pets together. Select from duo, trio, or quartet layouts during ordering.
Q: Do you create memorial portraits?
A: Honoring beloved companions is our privilege. For sensitive requests, contact support@crownfurry.com(mailto:support@crownfurry.com) for personalized assistance.
Q: Can humans be included?
A: We specialize in pet-centric artistry. While owners can appear alongside pets in specific compositions, human-only portraits aren't available.
Q: What's a Digital Download?
A: Receive premium digital files instantly upon approval - perfect for sharing or printing. High-resolution artwork is accessible in your account portal.
Q: How are portraits created?
A: Our artists meticulously transform your photos using professional editing tools while respecting your vision. Every detail honors your pet's unique character.
Q: Can I request custom backgrounds?
A: Certainly! Provide any copyright-free imagery (typically artworks 70+ years after creator's passing). Unique creative visions are welcome.
Q: Can human hands be replaced with paws?
A: Yes! Simply upload clear paw close-ups and note this request during ordering.
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Photo Requirements
Q: Can you pre-approve my photos?
A: Consult our Photo Guide first. If uncertain, email support@crownfurry.com(mailto:support@crownfurry.com) with attachments - we'll confirm suitability within 24 hours.
Q: What makes a quality photo?
A: Ideal photos:
• Bright natural lighting (no filters/shadows)
• Eye-level perspective
• Clear close-ups showing ears/head/chest
• Crisp focus with features fully visible
• Accurate fur coloring
Q: Does background matter?
A: Simple backgrounds work best, but skilled artists can overcome cluttered settings.
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Preview Process
Q: Can I see a design before ordering?
A: Portraits begin only after purchase as each is custom-crafted. Your images and details guide the initial design.
Q: When will my preview arrive?
A: Artists deliver your preview within 48 business hours after receiving photos.
Q: Can I request modifications?
A: We actively encourage refinements! Provide specific edit notes to our team for quick implementation.
Q: How long do revisions take?
A: Changes typically require 1-2 business days. Priority handling applies to urgent requests.
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Account Support
Q: Login issues
A: Verify email/password accuracy and ensure browser cookies are enabled. Still stuck? Contact support@crownfurry.com(mailto:support@crownfurry.com) describing the error.
Q: Forgotten password
A: Click "Forgot Password?" on the login page. Password reset instructions will be sent to your registered email immediately.
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About Your Order
Q: Can I cancel my order after purchase?
A: We initiate custom portrait work within minutes. Cancellations within 24 hours of ordering receive full refunds. After 24 hours, design progress may require a $10 cancellation fee if substantial work exists. Post-preview cancellations apply this fee automatically.
Q: Can I apply coupons after checkout?
A: Discount codes must be entered at checkout. We can't apply promotions retroactively. Subscribe to our newsletter for exclusive future offers!
Q: Where's my order confirmation?
A: Confirmations email instantly. Check spam/promotions folders. Still missing? Contact support@crownfurry.com(mailto:support@crownfurry.com) with your order number for manual resend.
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Secure Payment Processing
Q: Billing vs. shipping address difference?
A: Your billing address matches bank records for payment verification. Shipping address (for future prints) is where you'd like physical items delivered. They can differ.
Q: Is CrownFurry payment secure?
A: We use PCI-DSS certified encryption and 3D Secure checkout. Your financial data never touches our servers. View our security protocol(https://crownfurry.com/security)
Q: "Gateway Error" solutions
A: This indicates bank payment rejection. Solutions:
① Re-enter exact billing address linked to your card
② Contact your bank's fraud department using the number on your card
③ Try PayPal or alternative payment at checkout
Q: Fixing "Do Not Honor" errors
A: This bank-specific decline requires:
☎️ Call your card issuer requesting international e-commerce authorization
💳 Attempt checkout with PayPal (avoids bank restrictions)
🆕 Use secondary payment method if persists
(Note: Pending charges vanish in 3-5 business days)
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🔒 Payment Security Guarantee
All transactions include:
• SSL/TLS 1.3 encryption
• Stripe Radar fraud screening
• Automatic transaction auditing
• Zero liability protection
Still need help? → support@crownfurry.com(mailto:support@crownfurry.com) or text "PAY HELP" to +86 19071151724